Who we are

Our website address is: https://www.soapness.co.uk. Soapness is an online store specialising in handmade soaps and related bath products.

Information We Collect

When you shop with us, we collect information to process your order, deliver your products, and provide customer support. This may include:

  • Name, billing address, shipping address

  • Email address and phone number

  • Payment details (processed securely by our payment provider – we do not store card details)

  • Order history and account login details (if you create an account)

Comments

When visitors leave comments on the site (e.g., product reviews), we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website (e.g., profile picture or product review), you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images.

Cookies

We use cookies to improve your browsing and shopping experience. For example:

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies.

  • We use cookies to remember your shopping cart and checkout details.

  • Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.

  • Additional cookies may be set by our analytics and advertising providers (e.g., Google Analytics, Meta Pixel) to help us understand visitor behaviour and improve our marketing.

You can control or delete cookies through your browser settings.

Embedded content from other websites

Articles or pages on this site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves in the exact same way as if you visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Who we share your data with

We only share your information with trusted service providers necessary to fulfil your order, such as:

  • Payment processors (e.g., Stripe, PayPal) – to process your payment securely

  • Delivery services (e.g., Royal Mail, couriers) – to deliver your order

  • IT and hosting providers – to maintain our website and security

  • Analytics and advertising services (e.g., Google Analytics, Meta) – to improve our site and marketing

We do not sell or rent your personal data to third parties.

How long we retain your data

  • If you leave a comment or review, the comment and its metadata are retained indefinitely.

  • For registered users, we store personal information provided in your profile. You can see, edit, or delete your information at any time (except your username).

  • Order information is kept as long as required for accounting, tax, or legal purposes (generally 6 years in the UK).

Your rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (unless we are legally required to keep it)

  • Object to certain types of processing, such as marketing emails

To exercise your rights, please contact us at privacy@soapness.co.uk.

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Payment data is sent securely to our payment provider. Orders and delivery details are shared with our courier partners.

Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact us:

 support@soapness.co.uk

Soapness, 130 Old Street, London, EC1V 9BD, UK

Privacy