1. Introduction

Welcome to Soapness.co.uk (“we”, “our”, “us”). By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

2. Products

  • We sell handmade soaps and related bath products.

  • Product descriptions and images are provided for guidance only; slight variations may occur as items are handmade.

  • All products are for external use only. Please check ingredients for potential allergens before use.

3. Orders

  • By placing an order, you confirm that all details provided are accurate and complete.

  • All orders are subject to availability and acceptance.

  • We reserve the right to refuse or cancel any order (e.g., in cases of pricing errors or suspected fraud).

4. Pricing & Payment

  • All prices are listed in GBP (£) and include VAT (if applicable).

  • Payment is required at the time of ordering.

  • We accept secure payments via Stripe, PayPal, and major credit/debit cards.

  • We do not store your payment card details.

5. Delivery

  • We currently ship within the UK.

  • Delivery times are estimates only and may vary depending on courier services.

  • Risk of loss passes to you once the order has been delivered to the address you provided.

6. Returns & Refunds

We want you to be happy with your order. However, due to hygiene reasons, soaps and skincare products cannot be returned if opened or used.

  • If your item arrives damaged or incorrect, please contact us within 14 days of delivery at support@soapness.co.uk with your order details and photos.

  • Refunds or replacements will be processed once we have reviewed the issue.

  • If you change your mind, you may return unopened, unused items within 14 days of receipt (return postage at your expense).

7. Accounts & Security

  • If you create an account, you are responsible for keeping your login details secure.

  • We are not liable for unauthorised access caused by failure to keep your credentials safe.

8. Liability

  • Our products are intended for normal cosmetic use. We are not liable for any reaction caused by misuse or failure to check ingredients.

  • We are not responsible for delays or failures caused by events outside our reasonable control (e.g., courier delays, strikes, natural disasters).

  • Nothing in these Terms limits your statutory rights as a consumer under UK law.

9. Intellectual Property

All content on Soapness.co.uk, including text, images, logos, and product descriptions, is owned by or licensed to Soapness. It may not be reproduced without permission.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the website will constitute acceptance.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

If you have any questions about these Terms, please contact us:

support@soapness.co.uk
Soapness, 130 Old Street, EC1V 9BD, London, UK

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